Cancel/Change Order

At Nowheretowear, we understand that customers may occasionally need to cancel an order or correct order information after checkout.

This Cancel / Change Order Policy explains when cancellation or modification requests may be accepted, how to submit a request, what happens after fulfillment begins, and how refunds are handled.

This policy applies to eligible orders placed through nowheretowear.com for delivery within the United States and Canada.

Summary

1. When You Can Request a Cancellation

You may request to cancel an order after placing it, provided that the order has not already entered a stage where cancellation is no longer operationally possible.

Orders may move into processing shortly after they are placed.

For the best chance of cancellation, contact us as soon as possible after submitting your order.

Cancellation is not guaranteed until we confirm that the order has been successfully cancelled.

2. How to Request an Order Cancellation

To request cancellation, email:

support@nowheretowear.com

Please include:

• Full name
• Order number
• Email address used for the order
• A clear statement that you want to cancel the order
• Any additional information needed to identify the purchase

Do not submit multiple conflicting requests for the same order, as this may delay processing.

3. Cancellation Fees

We do not charge a cancellation fee for orders that are successfully cancelled before shipment.

Cancellation Fee: $0

If an order has already shipped, the standard return process may apply instead.

4. Cancellation Confirmation

A cancellation request is not considered completed until you receive confirmation from Nowheretowear.

If the order can be cancelled, we will confirm the cancellation by email.

If the order cannot be cancelled because it has already entered fulfillment or shipment, we will provide the appropriate next-step information.

5. Orders Already in Fulfillment

Once an order has entered preparation, packing, carrier handoff, or shipment, we may no longer be able to cancel it.

Because our standard order handling time is 1–2 business days, Monday through Friday, fulfillment may begin quickly after an order is placed.

If cancellation is no longer possible, you may need to receive the order and request a return under our Return & Refund Policy.

6. Orders Already Shipped

If an order has already been transferred to a carrier or tracking has been issued, cancellation is generally no longer available.

In that situation:

• Allow the order to be delivered.
• Review the eligibility requirements in our Return & Refund Policy.
• Contact support@nowheretowear.com if you wish to request a return.

Approved returns may qualify for free return shipping using the prepaid return label provided by us.

7. Order Change Requests

Customers may request changes to an order before fulfillment or shipment when operationally possible.

Possible changes may include:

• Shipping address corrections
• Recipient name corrections
• Email address corrections
• Product selection changes
• Quantity changes

Order changes are not guaranteed until confirmed by us.

8. How to Request an Order Change

To request an order modification, contact:

support@nowheretowear.com

Please include:

• Order number
• Full name
• Email address used to place the order
• Current order information
• Exact change you are requesting

For address changes, provide the complete corrected address, including:

• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State or province
• ZIP or postal code
• Country

9. Order Change Fees

We do not charge a standard order modification fee.

Order Change Fee: $0

If a requested product change affects the order total, any resulting price difference will be handled before the modification is completed.

10. Product Changes

If you request a change to a different product, size, style, or quantity, the change depends on product availability and whether the original order has entered fulfillment.

If the replacement product costs more, additional payment may be required before the change is completed.

If the replacement product costs less, any eligible difference may be refunded to the original payment method used for the purchase.

If the requested product is unavailable or the order can no longer be modified, we may advise you to keep the existing order or follow the return process after delivery.

11. Shipping Address Changes

Shipping address corrections should be requested as soon as possible.

We may be able to update the shipping address before the package enters fulfillment or is transferred to the carrier.

Address changes are not guaranteed after shipment has begun.

Customers are responsible for entering an accurate and complete delivery address during checkout.

If a carrier rejects, returns, or cannot deliver a package because the customer supplied an incorrect or incomplete address, contact us so we can review the available options.

12. United States Orders

For orders shipped within the United States, cancellation and change requests should be submitted before fulfillment begins.

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after the cut-off time may begin processing on the next business day.

However, the cut-off time does not create a guaranteed cancellation window. Orders may still move into processing before a cancellation request is reviewed.

13. Canada Orders

The same cancellation and modification procedures apply to Canadian orders.

Canadian customers should contact us as soon as possible if they need to:

• Cancel an order
• Correct a shipping address
• Change a product
• Change an order quantity

Once a Canadian shipment has entered cross-border transportation or carrier processing, changes are generally not available and the return procedure may apply instead.

14. Order Cut-Off Time

Our standard daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders submitted after this time may begin processing on the next business day.

Orders submitted on Saturdays, Sundays, or applicable public holidays may begin processing on the next business day.

This cut-off time is used for order processing purposes and should not be interpreted as a guaranteed cancellation deadline.

15. Processing Time

Orders are generally prepared within:

1–2 business days, Monday through Friday

Processing may include:

• Payment verification
• Order review
• Inventory allocation
• Product preparation
• Packaging
• Label creation
• Carrier handoff

Once these steps begin, cancellation or modification may no longer be possible.

16. Refunds for Successfully Cancelled Orders

If a paid order is successfully cancelled before shipment, any eligible refund will be issued to the original payment method used for the purchase.

If the original purchase was paid by credit or debit card, the refund will be returned to the applicable original card account.

If the original purchase was paid through PayPal, the refund will be processed through the original PayPal transaction.

We do not normally issue cancellation refunds to a different credit/debit card, unrelated PayPal account, bank account, or other unrelated payment method.

After we submit the refund, the applicable card issuer, bank, payment processor, or PayPal may require additional time to post the funds. That additional posting time is outside our direct control.

17. Refund Timing

For a successfully cancelled order, we will initiate the eligible refund after cancellation has been confirmed.

The refund will be sent to the original payment method.

For card payments, the issuing bank or card provider determines when the refund appears on the card account.

For PayPal payments, PayPal determines the additional posting time after the refund is submitted through the original transaction.

If you have not received an expected refund after a reasonable period, contact:

support@nowheretowear.com

18. Partial Order Cancellation

If your order contains multiple products, you may request cancellation of one or more individual items.

Partial cancellation is available only when the affected products have not entered fulfillment or shipment.

If a partial cancellation is successfully completed, the eligible amount for the cancelled item or items will be refunded to the original payment method.

19. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately at:

support@nowheretowear.com

Include the order numbers involved and identify which order you want to cancel.

We will review the request based on the current fulfillment status of each order.

20. Incorrect Product Ordered

If you accidentally order the wrong product, contact us as soon as possible.

If the order has not entered fulfillment, we may be able to:

• Change the product
• Adjust the quantity
• Cancel the affected item
• Cancel the entire order

If the order has already shipped, you may need to follow our standard return procedure after delivery.

21. Incorrect Quantity Ordered

If the quantity is incorrect, contact us immediately.

If the order has not entered fulfillment, we may be able to increase or decrease the quantity.

Any price adjustment will be handled before or as part of the modification.

If the order has already shipped, changes may no longer be possible.

22. Payment Changes

Nowheretowear accepts eligible credit/debit cards and PayPal for purchases made through our checkout.

For security and transaction integrity, we generally cannot replace the payment method on an order after checkout has been completed.

For example, an order originally paid by credit or debit card generally cannot simply be changed to PayPal after completion, and an order originally paid through PayPal generally cannot simply be changed to a card transaction.

If a payment method needs to be changed, the practical solution may be to successfully cancel the eligible order and place a new order using the preferred available payment method.

Any such cancellation remains subject to the order's fulfillment status.

23. Pricing Differences After Order Changes

If an approved order modification results in a different order total:

• Additional payment may be required when the new total is higher.
• An eligible partial refund may be issued to the original payment method when the new total is lower.

All applicable amounts will be disclosed before or as part of the confirmed modification.

24. Promotional Discounts

If an order is modified, promotional discounts may be recalculated according to the applicable promotion terms.

A promotion used on the original order may not remain valid if:

• The qualifying product is removed.
• The minimum order value is no longer met.
• The replacement product is excluded from the promotion.
• The promotion has expired before a replacement order is created.

Any resulting price difference will be communicated where applicable.

25. Orders Cancelled by Nowheretowear

In limited circumstances, we may cancel an order if we are unable to complete it.

Examples may include:

• Product unavailability
• Credit/debit card or PayPal payment authorization failure
• Confirmed pricing or technical error
• Suspected fraudulent activity
• Invalid delivery information
• Inability to deliver to the provided address
• Duplicate order processing caused by a technical issue

If we cancel an order after payment has been collected, the eligible amount will be refunded to the original payment method used for the purchase.

26. Fraud Prevention and Verification

Certain credit/debit card and PayPal transactions may be reviewed for security or fraud-prevention purposes.

We may request reasonable verification if transaction information appears inconsistent or requires confirmation.

If required verification cannot be completed, the order may be delayed or cancelled.

We will not ask customers to send full credit or debit card numbers, CVV/CVC security codes, PayPal passwords, authentication codes, or one-time passwords through ordinary email.

Customers should enter sensitive payment information only through the designated checkout process.

27. Orders Returned to Sender

If a shipment is returned to us because of:

• An incorrect address
• An incomplete address
• Failed delivery attempts
• Refusal of delivery
• Other carrier-related delivery issues

Contact us at support@nowheretowear.com. We will review the circumstances and provide the available options in accordance with our shipping and return policies and applicable law.

28. Refusing Delivery

We do not recommend refusing delivery as a substitute for following the authorized return procedure.

Refused packages may experience carrier delays and may not immediately be identifiable as an authorized return.

For the clearest return process, receive the package and follow our Return & Refund Policy unless otherwise instructed by our support team.

29. Changes After Delivery

Once an order has been delivered, it can no longer be modified or cancelled.

If you no longer want the product, you may request a return within the applicable 30-day return window.

Approved returns are handled according to our Return & Refund Policy.

30. Relationship to Return & Refund Policy

If an order can no longer be cancelled or modified because it has already shipped or been delivered, the Return & Refund Policy may apply.

Eligible customers may request a return within:

30 days from delivery

For approved returns:

• Return shipping is free using our prepaid return label.
• Restocking fee is $0.
• Storage fee is $0.
• Refunds are processed within 7 business days after the returned item is received and approved.
• Refunds are issued to the original payment method used for the purchase.

31. Consumer Rights

Nothing in this policy is intended to remove or restrict mandatory consumer rights available under applicable law.

If applicable consumer protection law provides additional cancellation, cooling-off, correction, or refund rights that cannot legally be waived, those rights remain available.