Return & Refund Policy

At Nowheretowear, we want every customer to understand clearly how returns, refunds, damaged items, incorrect items, and return shipping are handled.

This Return & Refund Policy applies to eligible purchases made through nowheretowear.com and shipped to customers in the United States and Canada, including Backpack Bags, Shoulder Bags, Travel Bags, and other products available on our website.

Summary

30-Day Return Policy

Customers in the United States and Canada may request a return within 30 days from the date of delivery.

The 30-day return period begins on the date the applicable shipping carrier marks the order as delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable consumer protection law.

Return Eligibility

To qualify for a return, the product must generally meet the following conditions:

• The return request must be submitted within 30 days of delivery.
• The item must be in its original condition.
• The item must be unused, unworn, and unwashed.
• The item must not have been altered, intentionally damaged, or improperly used.
• Original tags, accessories, components, and packaging should be included when applicable.
• The customer must provide sufficient order information so that we can verify the purchase.

Returned products may be inspected after arrival before a refund is approved.

Eligible Return Locations

Our return policy is available to customers whose eligible orders were originally shipped to:

• United States
• Canada

Approved returns from both countries must follow the return authorization procedure described in this policy.

How to Request a Return

To start a return, contact:

Email: support@nowheretowear.com

Please include:

• Your full name
• Order number
• Email address used to place the order
• Product name
• Reason for the return
• Photographs of the product and packaging when the item is damaged, defective, or incorrect

Do not send an item back before receiving return authorization.

Once we review and approve your return request, we will send the return instructions and prepaid return shipping label to the email address associated with your order.

Free Return Shipping

Approved returns are eligible for free return shipping.

After your return request has been accepted:

• We will send a prepaid return shipping label to your email.
• Download the return label.
• Print the label.
• Securely package the eligible product.
• Attach the prepaid label to the outside of the package.
• Follow the carrier instructions included with the return authorization.

For approved returns, Nowheretowear covers the cost of the prepaid return shipping label.

Customers are not charged a return shipping fee when using the authorized prepaid return label supplied by us.

This applies to approved returns from both the United States and Canada.

Return Address

Approved returns must be sent to the return address provided in the return instructions:

Customers must obtain return authorization before sending a product to this address.

Unauthorized returns may experience processing delays because we may not have the information required to identify the order.

Returns from Canada

Customers located in Canada must follow the same return authorization process described above.

If the return is approved, we will send the applicable prepaid return label and return instructions by email.

Customers should use the authorized return label provided by Nowheretowear rather than arranging an independent international return shipment.

Approved Canadian returns using our provided prepaid return label are free of return shipping charges to the customer.

Customers should retain proof of shipment or carrier acceptance until the return has been completed.

Restocking and Storage Fees

We do not charge a restocking fee.

We do not charge a storage fee.

For an approved return:

• Restocking fee: $0
• Storage fee: $0
• Return shipping fee using our prepaid label: $0

No undisclosed return processing fee will be deducted from an approved refund.

Refund Processing Time

After your returned item reaches our return location, we will inspect the product and verify that it meets the applicable return requirements.

If the return is approved, the refund will be processed within 7 business days after the returned item has been received and approved.

Business days are Monday through Friday, excluding applicable public holidays.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.

If the original purchase was paid by credit or debit card, the refund will be returned to the applicable card account.

If the original purchase was paid through PayPal, the refund will be processed through the original PayPal transaction.

Refunds are not normally issued to a different card, unrelated PayPal account, bank account, or other payment method.

The applicable bank, card issuer, payment processor, or PayPal may require additional time to post the refunded amount after we submit it.

Credit and Debit Card Refunds

If an order was originally paid using a supported credit or debit card, an approved refund will be submitted to the original card payment method.

Supported card networks may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

After the refund is submitted, the card issuer or financial institution determines when the credit appears on the card account.

Card posting times are outside our direct control.

PayPal Refunds

If an order was originally paid through PayPal, an approved refund will be processed through the original PayPal transaction.

PayPal may determine how the refunded amount is credited based on the original PayPal funding source and applicable PayPal account or transaction rules.

Any additional PayPal processing or posting time after we submit the refund is outside our direct control.

Original Shipping Charges

For eligible approved returns, the prepaid return shipping label is provided at no cost to the customer.

Any treatment of the original outbound shipping charge will be handled according to the circumstances of the return and applicable consumer protection requirements.

Where a refund of the original shipping charge is legally required, it will be handled accordingly.

Damaged or Defective Items

If you receive a product that is damaged or defective, contact us at support@nowheretowear.com as soon as reasonably possible.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the damage or defect
• Photographs of the shipping packaging when relevant

After reviewing the information, we will provide the appropriate return or resolution instructions.

Approved returns of damaged or defective products are eligible for free return shipping.

Incorrect Items

If you receive a product that is different from the item you ordered, contact us at support@nowheretowear.com.

Please include your order number and photographs showing the item received.

If we confirm that the incorrect product was sent, we will provide instructions for the appropriate resolution and, where a return is required, a prepaid return shipping label at no cost to you.

Missing Items

If your order contains multiple products and an item is missing, contact us promptly.

Please provide:

• Your order number
• The product that is missing
• Photographs of the package and products received, when reasonably available

We will review the order and shipping information before determining the appropriate resolution.

Non-Returnable Items

A return may be declined if:

• The return request is submitted after the 30-day return period, unless applicable law requires otherwise.
• The product has been materially used beyond reasonable inspection.
• The item has been intentionally damaged after delivery.
• The item has been altered or modified by the customer.
• The returned product is materially different from the product originally purchased.
• The customer does not provide sufficient information to verify the purchase.

Any statutory consumer rights that cannot legally be excluded remain unaffected.

Exchanges

If you wish to exchange a product, please contact us at support@nowheretowear.com before returning the item.

Depending on product availability and the circumstances of the request, we may provide exchange instructions or ask you to return the original product and place a new order.

Any approved return associated with an exchange follows the same return shipping terms described in this policy.

Return Packaging

Customers should package returned items securely to help prevent damage while the package is in transit.

Whenever reasonably possible, include:

• The original product
• Product accessories
• Original tags
• Original packaging
• Relevant return documentation

Do not place shipping labels directly on reusable product packaging when an external shipping box or mailer is appropriate.

Return Tracking

Customers should retain the return tracking number or shipping receipt until the return and refund process has been completed.

Carrier tracking information may be used to confirm when the return package has reached our return location.

Refund for Cancelled Orders

If an order is successfully cancelled before shipment and payment has already been captured, the eligible refund will be issued to the original payment method.

For credit or debit card purchases, the refund is returned to the original card payment method.

For PayPal purchases, the refund is processed through the original PayPal transaction.

Once an order has been shipped, the standard return procedure may apply instead.

Refund Status

If more than 7 business days have passed after your return was received and approved and you have not received confirmation of your refund, contact:

support@nowheretowear.com

Please include your order number and return tracking information, if available.

Do not send full credit/debit card numbers, card security codes, PayPal passwords, authentication codes, or other sensitive payment credentials by email.

Chargebacks and Payment Disputes

If you have a problem with an order, return, refund, credit/debit card transaction, or PayPal transaction, we encourage you to contact us so that we can review the issue and provide available assistance.

Customers may also have independent dispute rights through their card issuer, bank, payment processor, or PayPal.

Nothing in this policy limits any payment dispute or consumer right available under applicable law or through the relevant payment provider.

Payment and Refund Security

Refunds are processed through the applicable original transaction and payment provider.

Nowheretowear will not normally ask customers to provide a full credit or debit card number, card security code, PayPal password, or authentication code in order to receive an approved refund.

Customers should not send sensitive payment credentials through ordinary email or the contact form.

If additional transaction verification is reasonably required, we may request non-sensitive information such as the order number, customer name, transaction date, or limited payment reference information.

Consumer Rights

This Return & Refund Policy is intended to provide clear information about our standard return procedures.

Nothing in this policy is intended to waive, restrict, or exclude consumer rights that cannot legally be waived under applicable law.

Where mandatory consumer protection requirements provide a customer with additional rights, those mandatory rights will apply.